Accessibility Statement

At bonjour hotelbetriebs GmbH, we are committed to making our digital presence as accessible and inclusive as possible for all users, including people with disabilities. Our goal is to enhance the usability of bonjour-hotel.com/ and support an accessible experience for everyone, regardless of their abilities or the technologies they use.

I. Our Approach to Accessibility

We align ourselves with the Web Content Accessibility Guidelines (WCAG), which define internationally recognized standards for digital accessibility. While full compliance cannot always be guaranteed, we strive to implement improvements wherever possible and regularly review accessibility-related aspects of our website. Accessibility is an ongoing process, and we are committed to continuously improving the user experience as technologies, standards, and user needs evolve.

II. Accessibility Features

To support accessibility, bonjour-hotel.com/ may use tools such as the OneTap accessibility toolbar. This interface provides a range of helpful features, including:

  • Adjustable text size and contrast settings
  • Highlighting of links and text for better visibility
  • Full keyboard navigation of the toolbar interface
  • Quick start via keyboard shortcut: Alt + . (Windows) or ⌘ + . (Mac)

Please note the following:

  • The availability and effectiveness of these features depend on the configuration and ongoing maintenance of the website.
  • While we strive to ensure accessibility, we cannot guarantee that every part of bonjour-hotel.com/ is fully accessible at all times. Some content may be provided by third parties or influenced by technical limitations beyond our control.

III. Non-accessible or Partially Accessible Content

Features with currently limited accessibility, which we strive to label promptly and make accessible:

  • The website contains content from third-party providers (DIRS21), for which we cannot fully guarantee accessibility as it is beyond our influence.

We are already working on removing these barriers.

IV. Feedback on Accessibility

If you have noticed any deficiencies in accessible access to content or have comments on improving the accessibility of our website, please contact us (Udo Schoppe). Your feedback is very important to us in order to continuously optimize accessibility.

V. Arbitration Procedure

If we do not respond to you, or do not respond satisfactorily, within four weeks of receiving your inquiry, you may contact the Arbitration Board of the State Center for Accessibility (LZ-BARR). You can reach the Arbitration Board as follows:

Landeszentrum Barrierefreiheit
Schlichtungsstelle
Else-Josenhans-Straße 6
70173 Stuttgart
Phone: 0711 123 39375
Email: schlichtung@barrierefreiheit.bwl.de
Website: https://barrierefreiheit-bw.de/

The arbitration procedure is free of charge.

Reference is made to the possibility of the right of collective action according to § 12 Paragraph 1 Sentence 1 Number 4 L-BGG.

VI. Accessibility Statement

This statement was created on January 22, 2026, and is regularly subject to a continuous self-assessment and review process. The website https://bonjour-hotel.com meets the requirements of the E-Government Act of Baden-Württemberg (EGovG BW) and the requirements of § 10 Paragraph 1 Sentence 2 L-BGG. This refers to the Accessible Information Technology Ordinance 2.0 (BITV 2.0).

VII. Competent Market Surveillance Authority

Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF AöR)
Carl-Miller-Str. 6
39112 Magdeburg
Phone: +49 391 56 76 97 0
Email: kontakt(at)mlbf-barrierefrei.de